Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you on the approval or rejection of your refund.

If you claim is approved, then your refund will be processed in 14 days.

Refunds for products which are not having any manufacturing defect will only be available in store credits and not as cash. This includes products being returned for size incompatibility or aesthetic reasons.

Refunds in other cases will be done only through the Original Mode of Payment.

If we are unable to accept your return or exchange, we will send you your items back and explain the reason for refusal.

Exchange

If you wish to exchange a product you purchased, you will need to email us at dxbstore@yateemdxb.ae along with the invoice, the details of the product you wish to exchange and the link/product name of the product you wish to exchange it for. Alternatively, if you wish to refund for a product you have seen in our physical store, then you will have to provide the details of the branch and the product model number.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you on the approval or rejection of your exchange.

Once the returned items are approved for exchange, we will dispatch the items that you have selected as an exchange or notify the branch you selected to have the item ready for you to collect.

If we are unable to accept your return or exchange, we will send you your items back and explain the reason for refusal.

Sale items (if applicable)

Items on clearance, promotion or offers cannot be refunded, they can only be exchanged.